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Old 02-14-2014, 01:25 AM   #18
FlorenceCock
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Default Re: Time Warner Cable

Comcast, Time Warner Cable Deal Is A Disaster For Customers

Quote:
They say two wrongs don't make a right, and consumers are about to get proof of that with the merger of Comcast and Time Warner Cable.
The $45 billion merger announced Thursday might be a win for both companies, but it will be no victory for their combined 30 million customers, who are already among the least-happy customers in all of Corporate America.
The two companies last year were the lowest-scoring cable companies in the American Customer Satisfaction Index, mainly because of the weakness of their customer service. That made them the least-loved companies in one of the least-loved industries for customer satisfaction. The only two industries with worse customer-satisfaction ratings, according to Consumerist, are newspapers and internet providers. By the way, Comcast and Time Warner Cable are also internet providers.
Little wonder, then, that the two companies were near the top of Consumerist's Worst Company In America contest last year, based on unscientific online polling. Comcast, which took home the title of Worst Company in 2010, reached the Final Four in 2013, after beating Time Warner Cable in the Elite Eight.
The companies, naturally, are putting the best face on the merger.
“The combination of Time Warner Cable and Comcast creates an exciting opportunity for our company, for our customers, and for our shareholders,” Comcast CEO Brian Roberts said in a press release. The company did not immediately respond to a request for further comment.
http://www.huffingtonpost.com/2014/0...n_4780438.html
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