CockyTalk

Welcome to Cockytalk!

Thank you for visiting our forum. As a guest, you have limited access to view some discussion and articles. By joining our free community, you will be able to view all discussions and articles, post your own topics, communicate privately with other members (PM), respond to polls, upload photos, participate in Pick'Em contests and access many other special features. Registration is fast, simple and absolutely free, so please join our community today!!

If you have any problems registering or logging in, please contact our Admins. Thanks!

Go Back   CockyTalk > Community > The Water Cooler

Today's Top 10
Posters (by posts)Threads (by views)Newest Posts Gamecock Headlines 
gamecockgal
Acockolypse Now
thekob
StormOfTalons
TAFC 5 1981
Master Bedroom
COCKYTALKIN
Mt. Lattimore
markp_vip
Rooster'srule
Backup QB competitio (3407)
Anyone heard anythin (1887)
2014 Preseason USA T (1548)
Future Non-Conferenc (900)
Spurrier on the cove (588)
Musburger/Palmer to (570)
Kewl video (491)
Ranking the SEC scho (407)
Dustin Johnson takin (371)
Shaq R. (314)
when will tickets be mail
2014 Signee - Joe Blue
Clowney Spares RB Big Hit
Anyone heard anything abo
SEC as Game of Thrones Ho
Musburger/Palmer to comme
Kewl video
Backup QB competition
2014 Preseason USA Today/
Random CFB Stats


Reply
 
Thread Tools Display Modes
Old 04-11-2014, 10:22 AM   #1
U-Dub Gamecock
1st Team All-American
 
U-Dub Gamecock's Avatar
 
Male

Join Date: Oct 2006
Location: From Lake Stevens, WA...now reside in Chapin, SC
Posts: 12,121
CockyCash: 58166
U-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot material
Default What should I do

Okay, I am basically a broker in the printing/graphic arts industry. I deal with the distributors, and dropship products to printshops all over the country.

Here is my situation. I dropshipped some film to a customer. It was a rather large order (about $1800), and the distributor shipped it directly to my customer. They charged my credit card for the order(as usual). Well, the customer calls me a week later, saying "they never got the material"... well, after some investigation, UPS has admitted they screwed up, and damaged the goods. Well, I called my distributor, and they told me "they are working with UPS to clear up the matter"... Here is my thing, shouldn't they go ahead and credit my card back now, since this was a UPS screw-up, and the material going to my customer is ruined? Should I go ahead and dispute the charge with my credit card company?? I am asking this because this distributor has a history of taking FOREVER to take care of problems... and I really would not rather have to pay an additional $1800 in 3 weeks.

Any comments would be helpful. Thanks!
__________________
Just a lost Dawg from the 425.
U-Dub Gamecock is offline   Reply With Quote
Old 04-11-2014, 10:33 AM   #2
taylorssc
Game MVP
 
taylorssc's Avatar
 
Male

Join Date: Aug 2009
Location: Atlanta
Posts: 1,765
CockyCash: 500
taylorssc is USC mascot materialtaylorssc is USC mascot materialtaylorssc is USC mascot materialtaylorssc is USC mascot materialtaylorssc is USC mascot materialtaylorssc is USC mascot materialtaylorssc is USC mascot materialtaylorssc is USC mascot materialtaylorssc is USC mascot materialtaylorssc is USC mascot materialtaylorssc is USC mascot material
Default Re: What should I do

did this ship ltl or ground?
taylorssc is offline   Reply With Quote
Old 04-11-2014, 11:02 AM   #3
U-Dub Gamecock
1st Team All-American
 
U-Dub Gamecock's Avatar
 
Male

Join Date: Oct 2006
Location: From Lake Stevens, WA...now reside in Chapin, SC
Posts: 12,121
CockyCash: 58166
U-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot material
Default Re: What should I do

Quote:
Originally Posted by taylorssc View Post
did this ship ltl or ground?
UPS Ground (Domestic)...
__________________
Just a lost Dawg from the 425.
U-Dub Gamecock is offline   Reply With Quote
Old 04-11-2014, 10:38 AM   #4
lencho30
KOLA
 
lencho30's Avatar
 
Male

Join Date: Oct 2008
Location: Lowcountry
Posts: 2,833
CockyCash: 4200
lencho30 is USC mascot materiallencho30 is USC mascot materiallencho30 is USC mascot materiallencho30 is USC mascot materiallencho30 is USC mascot materiallencho30 is USC mascot materiallencho30 is USC mascot materiallencho30 is USC mascot materiallencho30 is USC mascot materiallencho30 is USC mascot materiallencho30 is USC mascot material
Default Re: What should I do

If the distributor has a history of taking care of problems, then yes, I would dispute the charge.
How are they "working with UPS" to fix the situation?
How are they going to make things right by you or the customer?
__________________
(OO)=====V=====(OO)
lencho30 is offline   Reply With Quote
Old 04-11-2014, 11:05 AM   #5
U-Dub Gamecock
1st Team All-American
 
U-Dub Gamecock's Avatar
 
Male

Join Date: Oct 2006
Location: From Lake Stevens, WA...now reside in Chapin, SC
Posts: 12,121
CockyCash: 58166
U-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot material
Default Re: What should I do

Quote:
Originally Posted by lencho30 View Post
If the distributor has a history of taking care of problems, then yes, I would dispute the charge.
How are they "working with UPS" to fix the situation?
How are they going to make things right by you or the customer?

(A) Yes, they have an issue of taking forever to credit back a card.. You have to badger the hell out them in order to do it.. I guess they have the "Well, maybe they will forget about it" mentality

(B) The manager at the distributor is "talking with their UPS rep" about getting re-imbursed... UPS has admitted they damaged the product..

(C) They went ahead and shipped out another box of film to the customer as a replacement, but charged my card for that order... So, as of now, I am down $1800 (because I have not been re-imbursed for the damaged shipment)
__________________
Just a lost Dawg from the 425.
U-Dub Gamecock is offline   Reply With Quote
Old 04-11-2014, 11:11 AM   #6
Master Bedroom
Blue Chip
 
Master Bedroom's Avatar
 
Male

Join Date: Dec 2013
Location: Upstairs
Posts: 905
CockyCash: 500
Master Bedroom is USC mascot materialMaster Bedroom is USC mascot materialMaster Bedroom is USC mascot materialMaster Bedroom is USC mascot materialMaster Bedroom is USC mascot materialMaster Bedroom is USC mascot materialMaster Bedroom is USC mascot materialMaster Bedroom is USC mascot materialMaster Bedroom is USC mascot materialMaster Bedroom is USC mascot materialMaster Bedroom is USC mascot material
Default Re: What should I do

Quote:
Originally Posted by U-Dub Gamecock View Post
(A) Yes, they have an issue of taking forever to credit back a card.. You have to badger the hell out them in order to do it.. I guess they have the "Well, maybe they will forget about it" mentality

(B) The manager at the distributor is "talking with their UPS rep" about getting re-imbursed... UPS has admitted they damaged the product..

(C) They went ahead and shipped out another box of film to the customer as a replacement, but charged my card for that order... So, as of now, I am down $1800 (because I have not been re-imbursed for the damaged shipment)
(D) What is there to think about?
Master Bedroom is offline   Reply With Quote
Old 04-11-2014, 11:02 AM   #7
The Yancey
Grumpy Old Fart
 
The Yancey's Avatar
 
Male

2009 Awards: Awards for best Posters - Given for: Best Signature 
Join Date: Nov 2005
Location: Sunshinny Florida
Posts: 19,745
CockyCash: 4751350
The Yancey is USC mascot materialThe Yancey is USC mascot materialThe Yancey is USC mascot materialThe Yancey is USC mascot materialThe Yancey is USC mascot materialThe Yancey is USC mascot materialThe Yancey is USC mascot materialThe Yancey is USC mascot materialThe Yancey is USC mascot materialThe Yancey is USC mascot materialThe Yancey is USC mascot material
Default Re: What should I do

Dispute post haste.
__________________


#ModForMod
The Yancey is offline   Reply With Quote
Old 04-11-2014, 11:14 AM   #8
markp_vip
Bowl MVP
 
markp_vip's Avatar
 
Male

Join Date: Jun 2005
Location: St Tammany Parish, La
Posts: 2,159
CockyCash: 6001866
markp_vip is USC mascot materialmarkp_vip is USC mascot materialmarkp_vip is USC mascot materialmarkp_vip is USC mascot materialmarkp_vip is USC mascot materialmarkp_vip is USC mascot materialmarkp_vip is USC mascot materialmarkp_vip is USC mascot materialmarkp_vip is USC mascot materialmarkp_vip is USC mascot materialmarkp_vip is USC mascot material
Default Re: What should I do

I would look into finding a new distributor too if they have caused you issues in the past in addition to the new problem.
__________________
Recently the difference between Clemson and Carolina has become clear. While Irrational People Talk About Yesterday, The Rational Ones Orchestrate Success Today. So as they desperately cling to their history, we continue to make history day by day.
markp_vip is online now   Reply With Quote
Old 04-11-2014, 11:22 AM   #9
U-Dub Gamecock
1st Team All-American
 
U-Dub Gamecock's Avatar
 
Male

Join Date: Oct 2006
Location: From Lake Stevens, WA...now reside in Chapin, SC
Posts: 12,121
CockyCash: 58166
U-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot material
Default Re: What should I do

Quote:
Originally Posted by markp_vip View Post
I would look into finding a new distributor too if they have caused you issues in the past in addition to the new problem.
We rarely use these people (because of situations like this)... This was definitely the last straw with these people.
__________________
Just a lost Dawg from the 425.
U-Dub Gamecock is offline   Reply With Quote
Old 04-11-2014, 11:36 AM   #10
markp_vip
Bowl MVP
 
markp_vip's Avatar
 
Male

Join Date: Jun 2005
Location: St Tammany Parish, La
Posts: 2,159
CockyCash: 6001866
markp_vip is USC mascot materialmarkp_vip is USC mascot materialmarkp_vip is USC mascot materialmarkp_vip is USC mascot materialmarkp_vip is USC mascot materialmarkp_vip is USC mascot materialmarkp_vip is USC mascot materialmarkp_vip is USC mascot materialmarkp_vip is USC mascot materialmarkp_vip is USC mascot materialmarkp_vip is USC mascot material
Default Re: What should I do

Quote:
Originally Posted by U-Dub Gamecock View Post
We rarely use these people (because of situations like this)... This was definitely the last straw with these people.
Good luck getting it sorted out. Seems shady that they would charge you for the second shipment. They should have just sent the second shipment and got their money from UPS. IMO.
__________________
Recently the difference between Clemson and Carolina has become clear. While Irrational People Talk About Yesterday, The Rational Ones Orchestrate Success Today. So as they desperately cling to their history, we continue to make history day by day.
markp_vip is online now   Reply With Quote
Old 04-11-2014, 01:21 PM   #11
U-Dub Gamecock
1st Team All-American
 
U-Dub Gamecock's Avatar
 
Male

Join Date: Oct 2006
Location: From Lake Stevens, WA...now reside in Chapin, SC
Posts: 12,121
CockyCash: 58166
U-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot material
Default Re: What should I do

Quote:
Originally Posted by markp_vip View Post
Good luck getting it sorted out. Seems shady that they would charge you for the second shipment. They should have just sent the second shipment and got their money from UPS. IMO.
I was pissed when they charged my card again... I told them "You shipped it, why are you charging my card?? This is not on me at all"... Well, their response was "Once we get it straightened out with UPS, we will refund you card"...

I appreciate everyone's comment on this... I am calling my card now... I just did not want to think I was out of line (on disputing this charge)..
__________________
Just a lost Dawg from the 425.
U-Dub Gamecock is offline   Reply With Quote
Old 04-11-2014, 07:08 PM   #12
USCfootball
4-Star
 
USCfootball's Avatar
 
Male

Join Date: Oct 2011
Location: Texas
Posts: 332
CockyCash: 106666
USCfootball has earned his spursUSCfootball has earned his spursUSCfootball has earned his spursUSCfootball has earned his spursUSCfootball has earned his spursUSCfootball has earned his spurs
Default Re: What should I do

Use FedEx from now on......UPS is terrible. I personally know a high level UPS employee and he admits the company pushes #'s over quality. I've heard stories of "Fragile" boxes kicked into trucks, etc. I'm not suprised one bit.
USCfootball is offline   Reply With Quote
Old 04-11-2014, 08:33 PM   #13
JerseyBird
Fuggedaboudit
 
JerseyBird's Avatar
 
Male

Join Date: Jan 2014
Location: Caldwell NJ
Posts: 1,859
CockyCash: 2332
JerseyBird is USC mascot materialJerseyBird is USC mascot materialJerseyBird is USC mascot materialJerseyBird is USC mascot materialJerseyBird is USC mascot materialJerseyBird is USC mascot materialJerseyBird is USC mascot materialJerseyBird is USC mascot materialJerseyBird is USC mascot materialJerseyBird is USC mascot materialJerseyBird is USC mascot material
Default Re: What should I do

UPS: We take Dropship literally



I say Git Dat Distributor!
__________________
Take one star crunch. Then take lots of peanut butter and layer it THICK on the flat side. After that slam another star crunch on top of the peanut butter. Finally, slap yo momma. For those of you trying to "watch what you eat" don't add the second star crunch. This is the diet version-etowngangsta
JerseyBird is online now   Reply With Quote
Old 04-11-2014, 08:38 PM   #14
gamecock88
All Everything
 
gamecock88's Avatar
 
Male

Join Date: Jan 2007
Location: SC
Posts: 2,794
CockyCash: 200
gamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot material
Default Re: What should I do

From experience, the shipper (you) responsibility to file the claim. Did you insure it?
gamecock88 is offline   Reply With Quote
Old 04-11-2014, 08:40 PM   #15
U-Dub Gamecock
1st Team All-American
 
U-Dub Gamecock's Avatar
 
Male

Join Date: Oct 2006
Location: From Lake Stevens, WA...now reside in Chapin, SC
Posts: 12,121
CockyCash: 58166
U-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot material
Default Re: What should I do

Quote:
Originally Posted by gamecock88 View Post
From experience, the shipper (you) responsibility to file the claim. Did you insure it?
I did not ship the package... My distributor shipped it. Yes, they insured it. They are in contact with UPS concerning the damage...
__________________
Just a lost Dawg from the 425.
U-Dub Gamecock is offline   Reply With Quote
Old 04-11-2014, 08:51 PM   #16
gamecock88
All Everything
 
gamecock88's Avatar
 
Male

Join Date: Jan 2007
Location: SC
Posts: 2,794
CockyCash: 200
gamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot material
Default Re: What should I do

Quote:
Originally Posted by U-Dub Gamecock View Post
I did not ship the package... My distributor shipped it. Yes, they insured it. They are in contact with UPS concerning the damage...
Dp
gamecock88 is offline   Reply With Quote
Old 04-11-2014, 08:52 PM   #17
gamecock88
All Everything
 
gamecock88's Avatar
 
Male

Join Date: Jan 2007
Location: SC
Posts: 2,794
CockyCash: 200
gamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot materialgamecock88 is USC mascot material
Default Re: What should I do

Quote:
Originally Posted by U-Dub Gamecock View Post
I did not ship the package... My distributor shipped it. Yes, they insured it. They are in contact with UPS concerning the damage...
Sorry, missed that fact somehow. They should file the claim and reimburse you when the claim is settled.
gamecock88 is offline   Reply With Quote
Old 04-11-2014, 09:31 PM   #18
usc90grad
Cum Laude Cock
 
usc90grad's Avatar
 
Male

Join Date: Aug 2005
Location: Waxhaw, NC
Posts: 31,828
CockyCash: 675600
usc90grad is USC mascot materialusc90grad is USC mascot materialusc90grad is USC mascot materialusc90grad is USC mascot materialusc90grad is USC mascot materialusc90grad is USC mascot materialusc90grad is USC mascot materialusc90grad is USC mascot materialusc90grad is USC mascot materialusc90grad is USC mascot materialusc90grad is USC mascot material
Send a message via AIM to usc90grad
Default Re: What should I do

If you/your customer didn't get the merchandise, you should dispute the charge ASAP with your credit card company. Be honest and tell them why you are disputing it. They will reverse the charges and let the shipper know why. If they're legit and an honest company, they should have no problem with this. Actually they should have refunded your card themselves ASAP.

They are responsible for filing the claim with UPS since they shipped it. Hopefully they insured it or UPS will only pay their max liability, which is $100.
__________________
usc90grad is offline   Reply With Quote
Old 04-11-2014, 09:49 PM   #19
taylorssc
Game MVP
 
taylorssc's Avatar
 
Male

Join Date: Aug 2009
Location: Atlanta
Posts: 1,765
CockyCash: 500
taylorssc is USC mascot materialtaylorssc is USC mascot materialtaylorssc is USC mascot materialtaylorssc is USC mascot materialtaylorssc is USC mascot materialtaylorssc is USC mascot materialtaylorssc is USC mascot materialtaylorssc is USC mascot materialtaylorssc is USC mascot materialtaylorssc is USC mascot materialtaylorssc is USC mascot material
Default Re: What should I do

you don't need to do anything since you are not a party to the shipment. with you not being on the shipping docs, the distributor will have to file the claim with ups. ups will resolve it pretty quickly if they are liable. they'll mail a check to your distributor for the cost of the lost product.
*this is all assuming this was not a third party shipment.

you have a few options:

- you can reimburse your customer now and be reimbursed by your distributor when they receive payment from ups. that could take a while though depending on how frequently ups cuts checks, snail mail, check clears, he pays you... best paper trail, but there are better solutions.

-another option, a little less likely but may depend on your relationship with your distributor, is to have them reimburse you now and you use those funds to reimburse your customer. if ups has stated they are at fault, his money will come, it will just take a while; and you're stuck holding the paper while you wait.

-easiest solution is probably just to ask the distributor to credit your account and let him keep the check from ups. submit a replacement PO to him, pay for it with the credit, customer gets their product a few days late, and nobody's out of pocket except ups.

hope this helps.

Last edited by taylorssc; 04-11-2014 at 10:03 PM.
taylorssc is offline   Reply With Quote
Old 04-12-2014, 06:25 AM   #20
U-Dub Gamecock
1st Team All-American
 
U-Dub Gamecock's Avatar
 
Male

Join Date: Oct 2006
Location: From Lake Stevens, WA...now reside in Chapin, SC
Posts: 12,121
CockyCash: 58166
U-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot materialU-Dub Gamecock is USC mascot material
Default Re: What should I do

Quote:
Originally Posted by taylorssc View Post
you don't need to do anything since you are not a party to the shipment. with you not being on the shipping docs, the distributor will have to file the claim with ups. ups will resolve it pretty quickly if they are liable. they'll mail a check to your distributor for the cost of the lost product.
*this is all assuming this was not a third party shipment.

you have a few options:

- you can reimburse your customer now and be reimbursed by your distributor when they receive payment from ups. that could take a while though depending on how frequently ups cuts checks, snail mail, check clears, he pays you... best paper trail, but there are better solutions.

-another option, a little less likely but may depend on your relationship with your distributor, is to have them reimburse you now and you use those funds to reimburse your customer. if ups has stated they are at fault, his money will come, it will just take a while; and you're stuck holding the paper while you wait.

-easiest solution is probably just to ask the distributor to credit your account and let him keep the check from ups. submit a replacement PO to him, pay for it with the credit, customer gets their product a few days late, and nobody's out of pocket except ups.

hope this helps.
I never charged my customer for the replacement shipment. The way I looked at it, they never got the first shipment(damaged one) in the first place, so I was not about to charge them again for that same purchase.

This is how I would have handled it (if I was the distributor, since they are the ones that shipped the product), but they would not do that... that is why I ended up with the decision to dispute the charge on my credit card.
__________________
Just a lost Dawg from the 425.
U-Dub Gamecock is offline   Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 01:06 PM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Provided by SLB Development