computer virus question

upstategcock · 01-15-2013, 08:16 PM

Any of you that have experience with a computer I have a question. My son logged into his
screen name and a page popped up about a criminal charge and a payment of three hundred
dollars to unlock it or there will be criminal charges. Also any help about getting it off
would be greatly appreciated. Also it has the Department of Justice seal on top of it. I have
logged onto my account and it is not there. Thanks for the help upstategcock

He just logged onto the computer no website or anything we all have our own screen names.

The Yancey · 01-15-2013, 08:22 PM

Total scam. Report it.

acejrock · 01-15-2013, 08:27 PM

Don't pay anyone money obviously.

A few questions. What did your son log into? Was it a phishing site? Is this a pop up or a program/malware that has installed on your machine?

What version of windows? Have you ran any virus or malware scans?

TheMule · 01-15-2013, 08:37 PM

First thing to do is go under your account and do system restore to 7-10 days ago. Then boot into safe mode w/networking, again under your account. A couple of good stand alone scanners are tdsskiller and McAfee stinger. Download and run these first. Follow up with Malwarebytes, Superantispyware, and Spybot search & destroy. Install the free versions (read the screen carefully) and scan with each. These guys are constantly changing their scam so hopefully this will knock it out for you.

acejrock · 01-15-2013, 09:18 PM

backup and delete the son's profile after you do what The Mule said.

uscfsu23 · 01-15-2013, 09:30 PM

Download Combofix and run it in safemode. As was also suggested Malwarebytes and TDSSKILLER are also good options, but personally I always run tdsskiller, combofix and then malwarebytes in that order.

http://www.bleepingcomputer.com/download/combofix/

sandstorm2001 · 01-15-2013, 09:35 PM

system restore is a great solution. It shouldn't mess up any of your files but will get rid of stuff that has been installed since the restore date. I've used that to get rid of things in the past.

Spur's Addiction · 01-15-2013, 10:22 PM

back-up all your data files. Wipe the drive and re-install. One 100% proof way that you got it.

Gamecock Rob · 01-15-2013, 10:24 PM

Same thing happened the other day to my dad. He lost everything. Luckily he has Carbonite.

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01-15-2013, 08:16 PM	#1
upstategcock Recruit Male Join Date: Sep 2007 Location: Upstate, S.C. Posts: 110 CockyCash: 295	computer virus question Any of you that have experience with a computer I have a question. My son logged into his screen name and a page popped up about a criminal charge and a payment of three hundred dollars to unlock it or there will be criminal charges. Also any help about getting it off would be greatly appreciated. Also it has the Department of Justice seal on top of it. I have logged onto my account and it is not there. Thanks for the help upstategcock He just logged onto the computer no website or anything we all have our own screen names. Last edited by upstategcock; 01-15-2013 at 09:06 PM..

01-15-2013, 08:22 PM	#2
The Yancey Grumpy Old Fart Male Join Date: Nov 2005 Location: Sunshinny Florida Posts: 27,116 CockyCash: 4751350	Re: computer virus question Total scam. Report it. __________________ Order Of The Spur I miss Old Cocky Talk

01-15-2013, 08:27 PM	#3
acejrock . Male Join Date: Aug 2007 Location: SC Posts: 7,468 CockyCash: 760606	Re: computer virus question Don't pay anyone money obviously. A few questions. What did your son log into? Was it a phishing site? Is this a pop up or a program/malware that has installed on your machine? What version of windows? Have you ran any virus or malware scans?

01-15-2013, 08:37 PM	#4
TheMule Band Male Join Date: Jan 2007 Location: Gaffney, SC Posts: 12,863 CockyCash: 1000200	Re: computer virus question First thing to do is go under your account and do system restore to 7-10 days ago. Then boot into safe mode w/networking, again under your account. A couple of good stand alone scanners are tdsskiller and McAfee stinger. Download and run these first. Follow up with Malwarebytes, Superantispyware, and Spybot search & destroy. Install the free versions (read the screen carefully) and scan with each. These guys are constantly changing their scam so hopefully this will knock it out for you. __________________ gt Here's to you, Feisty and Spurd&Fthrd.

01-15-2013, 09:18 PM	#5
acejrock . Male Join Date: Aug 2007 Location: SC Posts: 7,468 CockyCash: 760606	Re: computer virus question backup and delete the son's profile after you do what The Mule said.

01-15-2013, 09:30 PM	#6
uscfsu23 Two Deep Male Join Date: May 2007 Location: Colubmia Posts: 1,132 CockyCash: 500	Re: computer virus question Download Combofix and run it in safemode. As was also suggested Malwarebytes and TDSSKILLER are also good options, but personally I always run tdsskiller, combofix and then malwarebytes in that order. http://www.bleepingcomputer.com/download/combofix/

01-15-2013, 09:35 PM	#7
sandstorm2001 Household Name Male Join Date: Dec 2009 Location: Charleston Posts: 6,133 CockyCash: 50700	Re: computer virus question system restore is a great solution. It shouldn't mess up any of your files but will get rid of stuff that has been installed since the restore date. I've used that to get rid of things in the past. __________________

01-15-2013, 10:22 PM	#8
Spur's Addiction Been caught moddin' Male Join Date: Jun 2005 Location: Raaaawlee, NC Posts: 16,263 CockyCash: 200	Re: computer virus question back-up all your data files. Wipe the drive and re-install. One 100% proof way that you got it. __________________

01-15-2013, 10:24 PM	#9
Gamecock Rob Household Name Male Join Date: Nov 2006 Location: Wilmington, NC, America Posts: 7,375 CockyCash: 200	Re: computer virus question Same thing happened the other day to my dad. He lost everything. Luckily he has Carbonite.

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