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Old 01-15-2013, 08:16 PM   #1
upstategcock
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Default computer virus question

Any of you that have experience with a computer I have a question. My son logged into his
screen name and a page popped up about a criminal charge and a payment of three hundred
dollars to unlock it or there will be criminal charges. Also any help about getting it off
would be greatly appreciated. Also it has the Department of Justice seal on top of it. I have
logged onto my account and it is not there. Thanks for the help upstategcock

He just logged onto the computer no website or anything we all have our own screen names.

Last edited by upstategcock; 01-15-2013 at 09:06 PM.
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Old 01-15-2013, 08:22 PM   #2
The Yancey
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Default Re: computer virus question

Total scam. Report it.
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Old 01-15-2013, 08:27 PM   #3
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Default Re: computer virus question

Don't pay anyone money obviously.

A few questions. What did your son log into? Was it a phishing site? Is this a pop up or a program/malware that has installed on your machine?

What version of windows? Have you ran any virus or malware scans?
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Old 01-15-2013, 08:37 PM   #4
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Default Re: computer virus question

First thing to do is go under your account and do system restore to 7-10 days ago. Then boot into safe mode w/networking, again under your account. A couple of good stand alone scanners are tdsskiller and McAfee stinger. Download and run these first. Follow up with Malwarebytes, Superantispyware, and Spybot search & destroy. Install the free versions (read the screen carefully) and scan with each. These guys are constantly changing their scam so hopefully this will knock it out for you.
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Old 01-15-2013, 09:18 PM   #5
acejrock
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Default Re: computer virus question

backup and delete the son's profile after you do what The Mule said.
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Old 01-15-2013, 09:30 PM   #6
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Default Re: computer virus question

Download Combofix and run it in safemode. As was also suggested Malwarebytes and TDSSKILLER are also good options, but personally I always run tdsskiller, combofix and then malwarebytes in that order.

http://www.bleepingcomputer.com/download/combofix/
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Old 01-15-2013, 09:35 PM   #7
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Default Re: computer virus question

system restore is a great solution. It shouldn't mess up any of your files but will get rid of stuff that has been installed since the restore date. I've used that to get rid of things in the past.
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Old 01-15-2013, 10:22 PM   #8
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Default Re: computer virus question

back-up all your data files. Wipe the drive and re-install. One 100% proof way that you got it.
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Old 01-15-2013, 10:24 PM   #9
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Default Re: computer virus question

Same thing happened the other day to my dad. He lost everything. Luckily he has Carbonite.
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