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Old 12-26-2013, 12:25 PM   #1
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Default UPS Fails to Deliver Christmas

This is all over the news, so thought it needed a thread. Any CT'ers affected by this?



Quote:
UPS determined late Tuesday that it wouldn't deliver some goods in time for Christmas, as a spike in last-minute shopping overwhelmed its system. "The volume of air packages in the UPS system did exceed capacity as demand was much greater than our forecast," a UPS spokeswoman said.

http://online.wsj.com/news/articles/...80194287430208
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Old 12-26-2013, 12:43 PM   #2
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Default Re: UPS Fails to Deliver Christmas

so that's where my Christmas presents are.
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Old 12-26-2013, 12:59 PM   #3
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Default Re: UPS Fails to Deliver Christmas

I blame people for waiting until the last damn minute...demand can exceed supply.
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Old 12-26-2013, 01:18 PM   #4
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Default Re: UPS Fails to Deliver Christmas

As mentioned above, and in the article, this really isn't UPS' and FedEx's fault entirely. If folks didn't wait until the last damn minute, they wouldn't be without their gifts on Christmas.
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Old 12-26-2013, 01:34 PM   #5
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Default Re: UPS Fails to Deliver Christmas

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Originally Posted by USCBatgirl21 View Post
As mentioned above, and in the article, this really isn't UPS' and FedEx's fault entirely. If folks didn't wait until the last damn minute, they wouldn't be without their gifts on Christmas.
Exactly... have people never heard of capacity constraints? There is only so much business they can handle.
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Old 12-26-2013, 01:38 PM   #6
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Default Re: UPS Fails to Deliver Christmas

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Originally Posted by Cockypantherfan View Post
Exactly... have people never heard of capacity constraints? There is only so much business they can handle.
And when UPS reached that capacity, they couldnt tell customers that came in from that point that, due to capacity constraints, they could not guarantee their shipments would make it on time?
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Old 12-26-2013, 01:40 PM   #7
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Default Re: UPS Fails to Deliver Christmas

I understand the "don't wait until the last minute" argument, but also you use & pay extra for these companies to deliver when they say they will. UPS & FEDex are not cheap, their value is based around the fact that they do what they say they will do. I was not affected, but had I been assured that if I paid the extra money it would be delivered on a specific day & it didn't happen I would be upset.
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Old 12-26-2013, 01:46 PM   #8
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Default Re: UPS Fails to Deliver Christmas

Quote:
Originally Posted by A. Pilgrim View Post
And when UPS reached that capacity, they couldnt tell customers that came in from that point that, due to capacity constraints, they could not guarantee their shipments would make it on time?
There's a good chance the system was overloaded in a matter of seconds. It would take a few hours for the problem to be recognized then even more time ti confirm and issue a statement. They just can't shut down with the load they have to produce.

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Old 12-26-2013, 01:53 PM   #9
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Default Re: UPS Fails to Deliver Christmas

Quote:
Originally Posted by Biocockanics View Post
I blame people for waiting until the last damn minute...demand can exceed supply.
Quote:
Originally Posted by USCBatgirl21 View Post
As mentioned above, and in the article, this really isn't UPS' and FedEx's fault entirely. If folks didn't wait until the last damn minute, they wouldn't be without their gifts on Christmas.
That was my initial thought when I heard the story, but then read that UPS agreed to deliver the packages by the 24th. They knew they couldn't deliver in time and shouldn't have given the delivery guarantees. But that would have meant losing business.

Amazon is refunding shipping charges and even giving some customers a $20 gift card for a future purchase. Pretty good considering it wasn't their mistake.
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Old 12-26-2013, 01:57 PM   #10
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Default Re: UPS Fails to Deliver Christmas

None of my stuff was late, and I think the fact that none of it came from areas affected by the winter weather that has been especially bad in many areas of the country so far this season is the reason.

Shop early and mail early has been good advice for years, so stick with it.
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Old 12-26-2013, 01:58 PM   #11
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Default Re: UPS Fails to Deliver Christmas

Lol at the people saying this is not UPS's fault. If you offer a service and require more $ than the normal service to provide it then you better damn well come through and provide the service you were paid to do.
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Old 12-26-2013, 02:18 PM   #12
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Default Re: UPS Fails to Deliver Christmas

I used my Amazon Prime membership that I pay for to get free 2 day shipping. I ordered something that I needed (not Christmas related) on 12-21. It is still not here. Maybe this afternoon. Amazon was NOT amused at UPS' antics of trying to skim more money by cutting late delivery personnel. They refunded me $30 (half of my purchase price). They will not be shipping any Vaseline to UPS.
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Old 12-26-2013, 02:18 PM   #13
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Default Re: UPS Fails to Deliver Christmas

The problem is marijuana. Ever since we made that more legal and widespread, no one's in a hurry anymore. What we should've done is legalized speed.
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Old 12-26-2013, 02:31 PM   #14
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Default Re: UPS Fails to Deliver Christmas

Quote:
Originally Posted by A. Pilgrim View Post
And when UPS reached that capacity, they couldnt tell customers that came in from that point that, due to capacity constraints, they could not guarantee their shipments would make it on time?
It is bad business practice for those companies to promise delivery when they should have known they wouldn't be able to deliver.

On the other hand, if UPS / Fed EX told the customers it wouldn't deliver on time then people still would have bitched, but at least the companies would have communicated the issue.
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Old 12-26-2013, 02:40 PM   #15
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Default Re: UPS Fails to Deliver Christmas

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The problem is marijuana. Ever since we made that more legal and widespread, no one's in a hurry anymore. What we should've done is legalized speed.
true

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Old 12-26-2013, 02:54 PM   #16
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Default Re: UPS Fails to Deliver Christmas

Just don't take it out on the men and women out there to try and deliver your packages.. these guys and gals work long long hours to make every effort they can to get the packages where they need to go.. They even use Sales Reps to deliver packages in their personal cars...
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Old 12-26-2013, 03:47 PM   #17
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Default Re: UPS Fails to Deliver Christmas

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Just don't take it out on the men and women out there to try and deliver your packages.. these guys and gals work long long hours to make every effort they can to get the packages where they need to go.. They even use Sales Reps to deliver packages in their personal cars...

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Old 12-26-2013, 05:08 PM   #18
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Default Re: UPS Fails to Deliver Christmas

Mine were delivered by Santa. Works every time.
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Old 12-26-2013, 05:45 PM   #19
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Default Re: UPS Fails to Deliver Christmas

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Originally Posted by FlorenceCock View Post
Lol at the people saying this is not UPS's fault. If you offer a service and require more $ than the normal service to provide it then you better damn well come through and provide the service you were paid to do.
Absolutely! UPS could have anticipated the rush and adjusted their dates....it's called risk assessment and they better anticipate in next year, because more and more people are shopping online and the trend is likely to continue.

And BTW...did you know 2 Day Air does not mean 2 Day Air? It may never get into the air and it usually means it gets their on the 3rd day which they claim is actually the 2nd day. In most cases, 2 Day Air is the same as UPS ground...just paid more for the same.
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Old 12-26-2013, 05:49 PM   #20
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Default Re: UPS Fails to Deliver Christmas

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Originally Posted by Flameout12 View Post
Absolutely! UPS could have anticipated the rush and adjusted their dates....it's called risk assessment and they better anticipate in next year, because more and more people are shopping online and the trend is likely to continue.

And BTW...did you know 2 Day Air does not mean 2 Day Air? It may never get into the air and it usually means it gets their on the 3rd day which they claim is actually the 2nd day. In most cases, 2 Day Air is the same as UPS ground...just paid more for the same.

I think I just learned this he hard way :/
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