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Old 05-23-2014, 03:20 PM   #1
2000grad
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Default HP sucks

They really do. I have a HP laptop Envy and the screen went black one day. Tried everything that I could find online to help. Nothing worked.

Called the support line and they walked me through ALL the steps I already did even after I told them that I did all of those things already. I had to run a 4 hour system check and that told me nothing except when I called back that they said I needed a recovery disk.

So, I ordered their recovery disk (yeah, yeah...I should have made one) and paid for it to be delivered to me overnight. What happened? NOTHING! Their outsourcing of customer support to some guy that speaks heavily accented bangladesh english screwed up my address. The L and M sound alike in my street address when spoken with that accent, so they addressed it to the wrong address and it is sitting in the fedex office, of which one I have no idea.

Fedex won't release it to me and I can't get HP to send me a new one...they just want to send a new order.

HELP!!!! I was supposed to get this on the 15th and in 45 minutes, I am going to call HP back. Any suggestions???? other than buy something else?
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Old 05-23-2014, 03:26 PM   #2
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Default Re: HP sucks

Keep calling until you get an American? I've had to do that before...PITA. Then I quickly cease business with that company.
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Old 05-23-2014, 03:28 PM   #3
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Default Re: HP sucks

Quote:
Originally Posted by Biocockanics View Post
Keep calling until you get an American? I've had to do that before...PITA. Then I quickly cease business with that company.
PITA?
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Old 05-23-2014, 03:29 PM   #4
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Default Re: HP sucks

pain in the arse
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Old 05-23-2014, 03:38 PM   #5
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Default Re: HP sucks

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Originally Posted by Biocockanics View Post
pain in the arse



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Old 05-23-2014, 03:59 PM   #6
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Default Re: HP sucks

Did the screen go black while you were using it or was it after turning it on?

I've seen some cases where the BIOS updated and then on the next start/restart the screen goes black. If that is the case, you would need the recovery disc.
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Old 05-23-2014, 04:16 PM   #7
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Default Re: HP sucks

Quote:
Originally Posted by markymark550 View Post
Did the screen go black while you were using it or was it after turning it on?

I've seen some cases where the BIOS updated and then on the next start/restart the screen goes black. If that is the case, you would need the recovery disc.
that is what happened
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Old 05-23-2014, 04:16 PM   #8
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Default Re: HP sucks

Is the LCD just bad? Have you hooked it up to an external monitor?
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Old 05-23-2014, 06:59 PM   #9
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Default Re: HP sucks

I'm surprised that you think Harry Potter sucks
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Old 05-23-2014, 07:27 PM   #10
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Default Re: HP sucks

All of HP's technical support is located in India.
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Old 05-23-2014, 07:33 PM   #11
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Default Re: HP sucks

Quote:
Originally Posted by Spur's Addiction View Post
Is the LCD just bad? Have you hooked it up to an external monitor?
Yep...nothing
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Old 05-23-2014, 07:35 PM   #12
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Default Re: HP sucks

Quote:
Originally Posted by U-Dub Gamecock View Post
All of HP's technical support is located in India.
I actually spoke to a native today and viola...problem solved. ..most of it
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Old 05-23-2014, 09:27 PM   #13
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Default Re: HP sucks

Quote:
Originally Posted by U-Dub Gamecock View Post
All of HP's technical support is located in India.
everybodys customer service is in India. I am so tired of telling Hadji to tell Dr. Quest hello everytime I have to call for service.
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